About The Role

Are you an experienced Vendor Manager looking for a new opportunity within a continuously developing Service Delivery team?

We are looking to recruit in to this new role for the organisation and are looking for someone who can deliver the below whilst promoting the IT team in a positive way throughout the business:

- Manage all commercial aspects for the supplier relationship, ensuring all contractual obligations are met and remain fit for purpose throughout the contracting life cycle 

- Agreeing SLA’s, OLA’s, targets, and reporting measures and metrics - ensuring these are adhered to with regular supplier service review meetings

- Identify opportunities to drive service excellence, reduce operating costs and provide increased supplier value. 

- Manage the contract review and renewal process. Liaise with key stakeholders to ensure contracts remain fit for purpose

- Lead the supplier selection process to support new business solutions / services. Work with business and IT stakeholders to ensure strategic fit and effective transition into live 

- Manage service delivery related supplier risks. Implement effective controls with suppliers to provide assurance that any residual risks remain within risk appetite. 

- Agree supplier capital and revenue expenditure requirements with stakeholders to support the annual budgeting process - monitor and track budgets

- Effective stakeholder and relationship management at senior level as well as with multiple vendors, legal and business functions. 

- Inform a vendor management strategy

- Managing cloud service providers and supporting technology, including the transition of operating models to protect the services provided to customers

- Ensure the implementation of industry best practice

- Education and promotion of the vendor management role within IT and the wider business

For further information about this opportunity, please click here to view our candidate information pack
About The Candidate
To be considered for the role of  Vendor Manager, you will:
 
- Be familiar with ITIL framework - ideally qualified
 
- Have knowledge and experience of change management processes
 
- Have IT Security awareness and experience
 
- Be experienced in managing IT suppliers including Microsoft/Dell/ERP software provider
 
- Have experience in onboarding suppliers
 
- Have excellent people and leadership skills, with effective communication skills
 
- Have experience of working with Procurement and Legal teams
 
- Be able to operate and present at many levels within an organisation from exec team down
 
- Ideally, have experience in a comparable role
 
- Ideally educated to Degree level or relevant experience
 
- Have a high degree of personal motivation and initiative
 
In return, we provide a generous entitlement to paid holiday increasing with length of service, a pension schemes, a healthcare cash back plan, and great opportunities and support to develop your career. 
About The Company

At LiveWest, we believe in a home for everyone.  We own and manage 36,000 homes across the South West, from Cornwall to Gloucestershire.
 
We take the time to listen to, understand and learn from our customers.  We focus on thriving as a business and employer, so we can deliver more homes and even better services.