About The Role

Do you have experience in customer service/ customer care? Are you looking for a new opportunity in a growing and forward thinking organisation? If so, we want to hear from you.

As a Scheme Manager in our Leasehold and Commercial Services team, you will provide a scheme based support and administration service for all residents at the scheme in Dawlish.

You will carry out site inspections, arranging for any appropriate action to be taken to maintain premises to a high quality and safe standard, while providing an emergency call service to residents (whilst on duty) and offering emergency assistance when required. 

On a day to day basis, you will act as the first point of contact for customer queries. You will welcome new residents into the scheme and maintain regular contact, offering information and guidance when needed. You will be liaising with internal and external contractors, medical and support services and our customers' relatives therefore, you will need to have the ability to handle difficult situations calmly and professionally.

This exciting role is being offered on a part time basis, working 8 hours per week. The hours and working pattern are negotiable. 

For further information about this opportunity, please click here to view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.
About The Candidate
To be considered for the role of Scheme Manager - Leasehold and Commercial Services, you will be / have:
  • Experience of using MS Office suite.
  • Experience in a customer facing role.
  • Working with Warden Call Systems (D)
  • Working knowledge of Social Services and Support Agencies (D)
  • Ability to work with minimal supervision and manage own workload priorities effectively.
  • Ability to make decisions confidently in order to resolve issues and deliver excellent customer service.
  • Applies a practical approach to problem solving taking practical steps where required in order to achieve successful outcomes for estate and customers.
  • Ability to handle difficult situations calmly, professionally at all times taking proactive approach to avoiding confrontation.
  • Ability to work to conflicting priorities and deadlines in a busy, fast paced environment.
  • Good interactive skills and demonstrates ability to build and maintain good relationships with customers and colleagues.
All criteria is considered essential unless detailed as desirable (D).

What we offer:

  • Discretionary Bonus scheme
  • 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave
  • Health Cash Plan including dental and optical cover (worth up to £1,100 per annum)
  • Lifestyle discounts portal and internal supplier discounts offer great savings
  • Defined Contribution pension scheme – employer contribution of 6% - 9%
  • Learning and Development including coaching and professional qualification support
  • Death in Service benefit (3 x salary) 
  • Family Friendly policies
  • Employee Assistance Programme
  • Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs  
  • Cycle to Work scheme
  • Car Benefit scheme
  • Volunteering days
About The Company
We provide over 39,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to invest over £2bn in the South West economy over the next 10 years and to build 7,000 homes in the area over the next five years. We will be developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. 
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. 

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.