About The Role

We have a rare and exciting opportunity, for a Service Support Manager to join our Asset Management team, who are rapidly growing to meet the originations aspiration in providing and investing in high-quality, safe, secure and environmentally sustainable homes in the South West for our customers to live in and feel safe in.

As the Service Support Manager, you will work closely with the Head of Asset Management (Delivery) and colleagues, to ensure an effective IT infrastructure that enables robust contract management and flow of information to ensure effective monitoring of delivery and to help inform future spending requirements.

You will be responsible for the ongoing delivery of well-executed projects and service improvement to enhance the workflow between teams. Supporting the effective delivery of the LiveWest Asset Management Delivery team, you will primarily focus on the setup and audit of a robust project management methodology, for the delivery of planned component replacement and major property projects.

A key part of this role is to identify opportunities for innovation, efficiency, and an enhanced customer experience with a particular focus on ‘self-service’ for customers.
 
This role is being offered on a full time, permanent basis. You can be based in any of our 3 main offices; Tolvaddon, Exeter or Weston, with a flexible hybrid working style as an option.
 
For further information about this opportunity, please click here to view our candidate information pack.
About The Candidate
To be considered for the role of Service Support Manager – Asset Management, you will be/ have:
 
  • Able to analyse large data sets, identify trends and evidence results
  • Able to identify trends and reporting on finding 
  • Experience of reporting on performance 
  • Experience of Contract Management, Project & Programme Management 
  • Able to guide and support other members of staff 
  • Experience communicating and working with a wide range of stakeholders, including providing advice on service areas in written and verbal form 
  • Advanced Microsoft Office skills, particularly Microsoft Excel and Visio.  Knowledge of Sharepoint and document management.
  • Excellent communication skills both written and verbally, with the ability to communicate at any level 
  • Able to manage own workload, work to strict deadlines, manage numerous projects simultaneously 
  • Confident and Influential team player 
  • Methodical and meticulous attention to detail 
  • Able to adapt to change and lead others through change efficiently 
  • Able to work strategically and deliver organisational outcomes that will ensure holistic long-term solutions 
  • Able to work effectively as part of a team 
  • Able to performance manage and successfully achieve objectives 
  • High personal integrity and a strong focus on personal accountability to deliver effective outcomes 
  • Self-Motivated, results driven, and customer focussed with a ‘can do’ attitude 
  • A high personal integrity and a strong focus on personal accountability 
  • Able to understand the need to deliver regular communication, reports and analysis 
  • Best practice approaches to contract management, property maintenance and Health & Safety 
  • Experience of managing contracts and/ or projects
  • Hold a valid, UK driving licence and have access to a suitable vehicle

What we offer:

  • Discretionary Bonus scheme
  • 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave
  • Health Cash Plan including dental and optical cover (worth up to £1,100 per annum)
  • Lifestyle discounts portal and internal supplier discounts offer great savings
  • Defined Contribution pension scheme – employer contribution of 6% - 9%
  • Learning and Development including coaching and professional qualification support
  • Death in Service benefit (3 x salary) 
  • Family Friendly policies
  • Employee Assistance Programme
  • Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs  
  • Cycle to Work scheme
  • Car Benefit scheme
  • Volunteering days
About The Company
We provide over 39,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to invest over £2bn in the South West economy over the next 10 years and to build 7,000 homes in the area over the next five years. We will be developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. 
 
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. 

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.