We have a rare and exciting opportunity, for a Service Support Manager to join our Asset Management team, who are rapidly growing to meet the originations aspiration in providing and investing in high-quality, safe, secure and environmentally sustainable homes in the South West for our customers to live in and feel safe in.

As the Service Support Manager, you will work closely with the Head of Asset Management (Delivery) and colleagues, to ensure an effective IT infrastructure that enables robust contract management and flow of information to ensure effective monitoring of delivery and to help inform future spending requirements.

You will be responsible for the ongoing delivery of well-executed projects and service improvement to enhance the workflow between teams. Supporting the effective delivery of the LiveWest Asset Management Delivery team, you will primarily focus on the setup and audit of a robust project management methodology, for the delivery of planned component replacement and major property projects.

• Able to analyse large data sets, identify trends and evidence results
• Able to identify trends and reporting on finding 
• Experience of reporting on performance 
• Experience of Contract Management, Project & Programme Management 
• Able to guide and support other members of staff 
• Experience communicating and working with a wide range of stakeholders, including providing advice on service areas in written and verbal form 
• Advanced Microsoft Office skills, particularly Microsoft Excel and Visio.  Knowledge of Sharepoint and document management.
• Excellent communication skills both written and verbally, with the ability to communicate at any level 
• Able to manage own workload, work to strict deadlines, manage numerous projects simultaneously 
• Confident and Influential team player 
• Methodical and meticulous attention to detail 
• Able to adapt to change and lead others through change efficiently 
• Able to work strategically and deliver organisational outcomes that will ensure holistic long-term solutions 
• Able to work effectively as part of a team 
• Able to performance manage and successfully achieve objectives 
• High personal integrity and a strong focus on personal accountability to deliver effective outcomes 
• Self-Motivated, results driven, and customer focussed with a ‘can do’ attitude 
• A high personal integrity and a strong focus on personal accountability 
• Able to understand the need to deliver regular communication, reports and analysis 
• Best practice approaches to contract management, property maintenance and Health & Safety 
• Experience of managing contracts and/ or projects
• Hold a valid, UK driving licence and have access to a suitable vehicle