Are you an enthusiastic and motivated individual? Do you want to help make a positive difference to the lives of our customers? If so, we really want to hear from you.
We have a fantastic opportunity available for a Tenancy Sustainment Officer to join our exciting innovative Community Investment & Tenancy Sustainment team, to assist and offer guidance to our customers, through difficulties they encounter and help be better prepared to manage challenges they may face, no two days are the same.
We work with all areas of our business and with external partners, to assist our customers to sustain their tenancies, improve their lives and their living environment. We have a great supportive team atmosphere, which shares their ideas and skills, with a one team attitude.
This opportunity will give you the chance to learn new skills and access new experiences in a leading housing association. You will be working out in the field on a one-to-one basis with our customers, while also offering assistance through phone and IT platforms. You will work closely with colleagues and partners to deliver information, advice and guidance. You will also signpost our customers to other external support, services and agencies who may be able to help them. You will manage your own caseload and work closely with other teams in our company.
It is essential that the successful candidate has experience in challenging benefit decisions and experience in calculating benefit entitlement.
This role is being offered on a full time, permanent basis, it is a field-based working across the Cornwall area, travel is essential.
For further information about this opportunity, please click here to view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.