Are you an experienced Coordinator, particularly in a customer service setting? If so, this role could be a great fit for you.

As an Aftercare Coordinator, you will provide a high quality coordination support service for the Aftercare team. 

This is an exciting time to join our Aftercare team as this role is constantly developing and growing.

Key Responsibilities include:

• Supporting the Aftercare team to deliver high quality customer service.
• Ensure that defect reports from customers are allocated to relevant team members to action in a timely manner.
• Liaise with various teams, such as our Development Delivery team.
• Coordinate visits for inspections and ensure customers are kept updated with inspection dates.

This role is being offered on a part time, fixed term basis (with a potential to become permanent) covering a period of maternity leave for up to 12 months. You will be working 14.8 hours a week (Thursday and Friday) and can be based in our Exeter office. A hybrid working style is an option.

To be a successful Coordinator - Aftercare, you will be/have:- 

• Excellent customer care and advocacy skills.
• Knowledge of building and defects.
• Comprehensive understanding of NHBC and similar warranty policies. (D)
• Ability to assess difficult situations and provide solutions.
• Good communication skills with the ability to liaise effectively and professionally.
• Experience in a customer focused organisation.
• Ability to keep clear and up-to-date records with attention to detail.
• Ability to make a positive contribution to the development of procedures and controls which ensure the integrity of data.
• Ability to use the main Microsoft Office software and databases/systems.
• Experience of working in a housing related setting. (D)

• Defined Contribution pension scheme – employer contribution of 6% - 9%.
  
• Discretionary Bonus scheme.
  
• Death in Service benefit (3 x salary).
  
• 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
  
• Family Friendly policies.
  
• Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
  
• Employee Assistance Programme.
  
• Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.  
  
• Cycle to Work scheme.
  
• Car Benefit scheme.
  
• Learning and Development including coaching and professional qualification support.
  
• Volunteering days.