Are you prepared to go the extra mile for your customers and motivated to make a positive contribution to the lives of the people we support? If so, we really want to hear from you. 

We are offering an exciting opportunity for a self-motivated person to join our Support team in Torquay as a Tenancy Sustainment Worker.

You will be working with people who have support needs which may include mental ill health, substance misuse and other challenging issues. You will be providing tenancy sustainment related services, this includes, assisting with budgeting, benefits, health and wellbeing, housing, sign-posting to other agencies and dealing with health and safety and security matters. 

The successful candidate will be based in Torquay. You will be part of a team which includes 3 support workers a Team Leader and a Team Manager. As a team we provide a holistic support service, working alongside other housing management and support colleagues.

With a primary focus on health and safety, tenancy management and risk assessment you will be an integral  member of the support services, helping to ensure that targets are met regarding voids, arrears and risk. 

You will need to work flexibly and responsively in ever- changing environments, be resilient, motivated and able to adapt to communicate appropriately with colleagues, clients and external agencies.

• Experience of working with a wide range of people from varying backgrounds with housing management needs.
• Good level of literacy and numeracy.
• Safeguarding certification.
• CIH relevant qualification. (or equivalent study or work experience) or willingness to work towards (D)
• NVQ 3 or equivalent in relevant field. (D)
• Evidence of continuing professional development.
• Experience of applying common sense to situations and managing risks.
• Experience in dealing with challenging and dangerous behaviour.
• Knowledge of what housing related support is and the issues that people face on a daily basis.
• Knowledge of safeguarding, risk assessing, risk management and health and safety.
• Demonstrates an understanding of the needs of vulnerable people in a supported housing environment.
• Experience in working practices that deliver improved value for money.
• Ability to manage rent accounts.
• Ability to adopt a methodical, organised approach to work.
• Demonstrates a commitment to the delivery of excellent customer service.
• Ability to assess difficult situations and provide solutions.
• Ability to maintain accurately record relevant information, write letters and reports.
• Ability to work effectively as part of a team, manage own time and conflicting priorities.
• Experience in dealing with tenancy/licence breaches including access, abandonment, antisocial behaviour.
• Knowledge and understanding of supported housing management practice and provision within a Housing Association, Local Authority or voluntary organisation.
• Valid UK driving licence and use of a suitable vehicle for travel to multi-site locations.