At LiveWest we are committed to delivering high-quality affordable housing, making a real difference to our communities. We are passionate about delivering excellent customer service and working towards our mission to provide a home for everyone.
Do you have experience with Service Charges in a housing environment? Do you have a finance background? Are you good with numbers, spreadsheets and can provide excellent customer service? Then this is the role for you.
As a Service Charge Officer, you will ensure that accurate service charge budgets are set and annual accounts are accurately produced within the legal timeframes. You will be involved in setting up new schemes within your patch and will communicate with customers who have queries regarding any aspect of the service charge and will provide supporting documents, guidance and supporting information when requested.
Once trained, you will provide technical and professional expertise, advice and assistance to all areas of the business to help fulfil their role in line with legislative and regulatory requirements in all areas related to Service Charges.
Key Responsibilities
- Ensure accurate setting and accounting of service charges for all new and existing properties and customers.
- Ensure correct consultation procedures are followed in relation to raising and altering service charges to ensure full recovery of income.
- Deliver customer focussed technical, legal and administrative support and advice on service charges to enable colleagues to deliver joined up, tenure-blind customer focussed services to LiveWest customers which meet legal and regulatory requirements and customer expectations.
- Complete annual residents service charge meetings when requested by our customers.
We have 4 positions available, two being offered on a full time, permanent basis and two positions being offered as a full time, fixed term contract within our Service Charge Project team for a period of 2 years.
The roles will be based in our Weston-super-Mare, Exeter or Tolvaddon office. A hybrid working style is an option.
Interviews for this opportunity will be held the week commencing 11 November.
For further information, please click here to view our candidate information pack.