We're looking for a dedicated and proactive Customer Liaison Officer to act as the vital link between our customers and the Building Safety team. In this role, you'll ensure customers feel safe and informed about building safety matters, whilst delivering a customer-first approach.

Working closely with our Building Safety team, you'll play a key role in coordinating building and fire safety programmes, and maintaining high standards of customer engagement.

• Build trust and maintain open communication with customers in Higher Risk Buildings through regular site visits (2 - 3 days per week) and engagement events.
• Keep customers informed about planned works, ensuring they feel supported and guided throughout the process.
• Act as as liaison between customers, contractors and the Building Safety team, to ensure smooth project delivery.
• Support the Building Safety team with administrative tasks, such as minute-taking, raising purchase orders, and managing data.
• Ensure commitments in the High Risk Building Resident Engagement Strategy are upheld, regularly reviews, and improved based on measurable outcomes.
• Resolve complaints and dissatisfaction promptly, maintaining clear communication with all stakeholders.

• Experience in a housing association and/or relevant experience of working in the Building Safety sector.
• Excellent communication skills, that generate confidence and respect with a wide variety of audiences.
• A proven track record in customer service or advocacy.
• Strong organisational skills, capable of managing workloads and competing priorities.
• Experience coordinating administrative tasks, and liaising with various stakeholders.
• Good knowledge of health and safety, building and fire safety legislation (D)
• A full, valid UK driving licence and access to a suitable vehicle.

• Defined Contribution pension scheme – employer contribution of 6% - 9%.
  
• Discretionary Bonus scheme.
  
• Death in Service benefit (3 x salary).
  
• 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
  
• Family Friendly policies.
  
• Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
  
• Employee Assistance Programme.
  
• Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.  
  
• Cycle to Work scheme.
  
• Car Benefit scheme.
  
• Learning and Development including coaching and professional qualification support.
  
• Volunteering days.