Are you passionate about delivering outstanding customer experiences and driving meaningful service improvements? At LiveWest, we are dedicated to creating positive outcomes for our customers and communities. Join us as a Service Improvement Advocate and play a pivotal role in shaping how we respond to and learn from customer feedback.
As a Service Improvement Advocate, you will handle customer feedback, including complaints and compliments, with professionalism and care. By working collaboratively across the business, you will help resolve issues, identify root causes, and contribute to service improvements.
Key Responsibilities
Tailor support services to proactively reduce complaints and increase customer satisfaction.
Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.
Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.
Review customer feedback to develop actionable improvement plans and support a high-performance team culture.
Why join LiveWest?
At LiveWest, we believe in making a difference by listening to our customers, challenging conventions, and continuously learning. We are committed to safety, collaboration, and delivering excellence. This role offers the opportunity to be part of a team that values your input and supports your growth.
This role is being offered on a full time, permanent basis and will be based in our Tolvaddon Office. A hybrid working style is an option.
For further information about this opportunity, please click here to view our candidate information pack.