We are looking for a skilled and proactive End User Technology Engineer to join our IT Operations team at LiveWest.

As an End User Technology Engineer, you will be responsible for the effective operation, maintenance, and support of our mobile technology devices. You will ensure high availability and security of mobile phones and tablets, supporting our diverse workforce. You will work closely with the End User Services Manager and other team members to provide comprehensive support and ensure seamless device management.

Key Responsibilities:

• Effective configuration and management of LiveWest Mobile Device Management solutions.
• Support the End User Services Manager to ensure the centralised hardware service is effective.
• Assist with the distribution and software builds of LiveWest end user hardware.
• Provide hardware repair and support for LiveWest end user devices.
• Ensure device encryption and security systems are up to date.
• Provide out-of-hours IT support on a shift rota.

Why Join LiveWest?

At LiveWest, we are committed to delivering high-quality services and creating a positive impact on our community. Joining our team means being part of a dynamic and innovative organisation that values collaboration, continuous improvement, and customer focus. We offer a supportive work environment, opportunities for professional development, and a chance to make a real difference. If you are passionate about technology and looking for a role where you can grow and contribute to meaningful projects, LiveWest is the place for you.

This role is being offered on a full basis working 37 hours per week. You will be based at our Exeter Skypark office for 4 days per week, with 1 day at home if you wish.

If you have the skills and experience we are looking for and are excited about the opportunity to join our team, we would love to hear from you! For further information about this role, please view our candidate information pack. 

To be successful in your application for the role of End User Technology Engineer, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Knowledge of the implementation and operation of MDM software.
• Good knowledge of Windows, Android, and iOS operating systems.
• Good knowledge of networking, VPNs, and firewalls.
• Well-developed interpersonal skills, particularly listening skills, with the ability to build relationships across different teams and work with people of differing IT knowledge.
• Logical and methodical approach to diagnosing and troubleshooting problems.
• Proactive approach in identifying business needs and a can-do attitude to meeting them.
• Ability to cope positively with interruptions and engage with the bigger picture of the IT service.
• Full, valid UK driving licence, prepared to travel to alternative sites on a regular basis.

Please note, we are unable to provide visa sponsorship for this role; therefore, applicants must have the right to work in the UK. 

• Working Style: Hybrid working with 4 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.