Are you a natural people person, with a passion for making a difference? Why not join LiveWest as a Customer Service Adviser?

Do you have a natural ability to deliver exceptional customer service? Do you have the drive and passion to positively impact our customers' lives, with the personal resilience to work in a high-pressured environment? Whether you are looking to start a career in Housing, or seeking a new challenge, this could be the role for you!

At LiveWest, our Customer Service team are at the heart of the business. As that first point of contact for all our customers queries, we pride ourselves on providing an exceptional service for all our customers.

This role can be demanding, challenging and ultimately very rewarding. No two days will be the same. This role is suited to people who remain calm under pressure, good at problem-solving and have excellent interpersonal skills, with an empathetic nature.

In this dynamic role, you will manage customer interactions across multiple channels, including phone, email, social media, live chat, and web forms. You’ll need to remain calm in stressful situations, demonstrating both compassion and empathy while effectively resolving customer concerns. You will also collaborate with colleagues across the business to deliver high-quality homes and services to our customers.

Key Responsibilities:

• Serve as the first point of contact for customers, offering support and guidance via multiple communication channels.
• Collaborate with other teams to ensure the timely and effective resolution of customer issues.
• Maintain accurate records, and efficiently manage multiple tasks using various IT systems including databases and Microsoft 365.

Why Join LiveWest:

This is a rewarding opportunity to be the first point of contact for customers, ensuring their needs are met with high standards of accuracy and efficiency. You will be part of a supportive team, working proactively to resolve queries and improve customer satisfaction. The role emphasises personal growth through continuous training and development, while fostering a collaborative environment. LiveWest values customer focus, innovation, and safety, making it an ideal workplace for those who are empathetic, adaptable, and committed to delivering exceptional service.

This positions is being offered on a part time, permanent basis, working 16 hours a week and will be fully office based in our Tolvaddon office. The working pattern is: Monday and Thursday 8am-4:30pm.

The interview process for these opportunities will be two step. First will be an initial virtual interview with our Talent Acquisition team on the week commencing 7 April followed by a further shortlisting process. If you are successful, you will be invited to an in-person interview at our Tolvaddon office held on the week commencing 14 April.

For further information about this opportunity, please view our candidate information pack.

To be successful in your application for the role of Customer Services Adviser you will meet the skills, knowledge and experience for a level one role (please see our candidate information pack) and the following requirements:

• Have a strong commitment to the delivery of excellent customer service.
• Have outstanding communication skills, whilst being patient and empathetic with our diverse customer base.
• Have an inquisitive mindset with the ability to gather essential information, to resolve issues on the first contact.
• Have proficient IT and record keeping skills with the ability to multi-task effectively.
• Be aligned with our values; We are Customer Focused, We Challenge Convention, We Deliver Together.

You may have experience in: customer care, customer facing retail, hospitality, inbound call centre, contact centre, customer service centre, Social Housing, Housing Association.

Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.