At LiveWest, we believe that everyone deserves a safe and affordable home. As an ASB & Enforcement Officer, you will play a vital role in delivering excellent housing services to our customers, ensuring that they feel supported, valued and safe in their community.

In this rewarding role, you will be the first point of contact for our customers for nuisance and anti-social behaviour; managing a caseload, while promoting thriving communities. You will work collaboratively with colleagues and partner agencies to ensure that customers receive the best possible support and outcomes.

Key Responsibilities:

• Manage anti-social behaviour (ASB) and hate crime cases, to sustain safe and peaceful communities.
• Be solution focused, confident and able to foster positive neighbour relationships.
• Build strong partnerships with police, local authorities, and community groups to drive effective resolutions.
• Compile evidence, prepare legal documentation, and confidently present court proceedings.
• Offer advice, guidance, and support to colleagues and customers, ensuring consistency and professionalism in all enforcement actions.

Why Join LiveWest:

At LiveWest, you will make a meaningful impact while benefiting from professional development opportunities, and a supportive, inclusive culture. We are committed to innovation and creating vibrant neighbourhoods where customers thrive.

This role is being offered on a full time, permanent basis working 37 hours per week. This is based in Cornwall, with our Tolvaddon office as the nearest office base. A hybrid working style is an option.

For further information about this role, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.

• Experience in social housing or related profession, preferably with a focus on anti-social behaviour.
• Experience of dealing with challenging behaviour and resolving conflict with partner agencies.
• Experience of court procedure and litigation.
• Demonstrable experience of improving customer satisfaction.
• Knowledge of how to enhance performance or working practices to deliver improved value for money.
• Knowledge of social housing policy, good practice, current trends and application.
• Knowledge of Landlord and Tenant Legislation and case law and best practice.
• Knowledge of anti-social behaviour, harassment, domestic abuse and hate incident legislation and case law best practice.
• Knowledge of legal casework best practice and of knowledge of quality management.
• Takes a flexible and adaptable approach to hours of work in order to meet customer and operational needs.
• Hold a full UK driving licence and have access to a suitable vehicle.

Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.