Are you a recent graduate with a passion for data, research, and making a real impact? Join LiveWest, one of the largest housing providers in the South West, and help us shape a more transparent and customer-focused approach to service charges. 

As a Graduate Data Analyst and Researcher, you will play a key role in improving how we capture, store, and process service charge data. Your insights will help us deliver accurate, regulation-compliant information to our customers and support smarter, data-driven decisions across the business. 

Key Responsibilities:

•  Data Collection & Analysis – Gather, clean, and analyse service charge data, spotting trends and opportunities for improvement.
•  Research & Benchmarking – Investigate best practices, regulatory requirements, and industry standards.
•  Process Mapping Support – Document and visualise current and future processes for service charge management.
•  Reporting & Insights – Create clear reports and dashboards for stakeholders, including senior leaders.
•  Stakeholder Engagement – Support workshops, interviews, and data-gathering sessions with internal teams and partners.
•  Continuous Improvement – Share ideas to make our processes more efficient and customer-focused. 

Why Join LiveWest:

For further information about this role, and LiveWest, please view our candidate information pack.

To be successful in your application for the role of Service Charge Project – Graduate Data analyst & Researcher, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

•  A degree in a relevant field (e.g., Data Science, Economics, Business, or a related discipline).
•  Strong analytical and problem-solving skills, with proficiency in Excel and data visualisation tools (e.g., Power BI, SEQUEL, Tableau).
•  Excellent communication skills with the ability to liaise effectively with customers, colleagues, and external stakeholders.
•  Ability to work independently and collaboratively in a project environment.
•  Project management skills and the ability to meet tight deadlines.
•  Ability to determine priorities and delegate effectively and successfully using own initiative.
•  Desirable: Understanding of the purpose and aims of LiveWest and the wider affordable housing sector.
•  Desirable: Good understanding of current UK social policy, together with associated key issues and trends.
•  Desirable: Interest in housing, property management, or public sector service delivery. 

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.