As a Business Systems Analyst, you will play a key role in shaping the future of our IT Application Services. You will help introduce, configure, and implement innovative systems that support our colleagues and enhance the experience of our customers.

Key Responsibilities:

• Collaborating with stakeholders to gather and analyse business requirements.
• Designing and modelling processes and solutions that align with organisational goals.
• Implementing and maintaining enterprise IT systems across housing, asset, and repairs management.
• Leading and supporting projects that drive digital transformation.
• Bridging the gap between technical teams and business units to ensure seamless delivery.
• Continuously improving systems to meet evolving needs.

Why Join LiveWest:

At LiveWest, we believe in making a real difference — not just for our customers, but for our people too. You will be part of a forward-thinking organisation that values innovation, collaboration, and personal growth. We offer a supportive environment where your ideas matter and your skills can shine.

This role is being offered on a full time, permanent term basis. You can be based in any of our 3 main offices in Exeter, Tolvaddon or Weston-super-Mare. We offer a hybrid working style for this position and there is a requirement to attend an office 2 days per week.

There will be occasional travel required as part of this role and therefore access to your own vehicle is essential. There will also be a very occasional need to work outside of normal office hours.

For further information about this role, please view our candidate information pack.

• A strong background in IT Application Systems implementation and delivery.
• Experience of business analysis techniques and methodologies, including requirements elicitation.
• Demonstrable experience of managing and maintaining SQL Databases, including writing SQL to interrogate data.
• Experience of project or work package management, and working within a project team environment.
• A good level of general IT knowledge and experience and be comfortable working in a Windows server environment.
• Experience of integrating systems and an understanding of APIs and web technologies.
• A good communicator, able to elicit ideas and convey information in a clear and concise manner for both technical and non-technical audiences, including producing clear and concise documentation.
• Self-motivated and able to work with minimal supervision and guidance; taking ownership of issues and seeking resolutions.
• A thorough and logical approach, with an attention to detail.
• A full, valid driving licence and access to a suitable vehicle.
• Desirable: Experience with or knowledge of supporting and implementing Housing/Asset Management Systems, or Repairs and Maintenance Systems.

Note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.