Are you organised, detail-oriented, and passionate about delivering excellent customer service? As our Administrator for Asset Management Strategy, you’ll play a vital role in keeping our systems, information, and processes running smoothly.
Key Responsibilities:
- Monitor the Asset Information inbox, responding to technical queries from a range of stakeholders.
- Update systems, spreadsheets, and documents, resolving any issues or discrepancies.
- Process invoices, raise purchase and work orders, and identify improvements to current processes.
- Prepare and send customer letters, meeting packs, and take minutes at meetings.
- Maintain action trackers and support the Service Improvement team with complaints.
- Ensure all certification and documentation is received before handover, escalating outstanding referrals as needed.
- Provide stock condition data to the Asset Management team and attend Scheme Review group meetings.
- Deliver a customer-focused administrative service to a high standard of accuracy.
Why Join LiveWest:
At LiveWest, we believe in creating a home for everyone. As one of the South West’s leading housing providers, we’re committed to making a positive impact for our customers, communities, and colleagues.
When you join us, you’ll benefit from:
- A supportive, collaborative working culture.
- Opportunities for professional development and career progression.
- Flexible hybrid working arrangements.
- A values-driven organisation that puts people first and encourages innovation.
You’ll be part of a team that’s dedicated to continuous improvement, customer satisfaction, and making a real difference every day.
This role is being offered on a full-time basis working 37 hours per week. This role offers hybrid working with 2 - 3 days per week in the office, dependent on business need.
For further information about this role, and LiveWest, please view our candidate information pack.