We have an exciting opportunity for an Operations Manager – Property Service Support to join our team. In this role, you will ensure the smooth delivery of core support services and administrative functions across Property Services. Reporting to the Head of Operational Support, you will lead teams responsible for coordination, scheduling, compliance, and data integrity, driving efficiency and service improvements across the business.

Key Responsibilities

• Lead and develop centralised administrative and coordination teams to deliver high-quality support services.
• Drive continuous improvement and implement standardised processes to enhance efficiency and consistency.
• Collaborate with managers across Property Services to ensure integrated service delivery and minimise silo working.
• Oversee system maintenance and data accuracy across platforms (CX, URM, DRS, Keystone, Propeller).
• Manage performance of key functions including case management and contractor liaison.
• Ensure compliance coordination and promote a robust safety culture across complex programmes.

Why should I join LiveWest?

You’ll play a key role in shaping how we deliver property services support, working with passionate colleagues to make a real difference for our customers. This is a fantastic opportunity to lead change, improve processes, and contribute to a culture of collaboration and excellence.

This is a full-time role working 37 hours per week.
Hybrid working is available for this role, working at least 2 days per week in the office. You will be based from our Exeter office.

To be successful in your application for the role of Operations Manager – Property Services Support, you will have the essential skills and experience for a Level 3 role (please see candidate information pack) and the following role-specific skills and experience:

Essential

• Proven experience in leading and motivating teams, driving operational and cultural improvements.
• Strong background in improving customer satisfaction and delivering process and system change projects.
• Project and programme management, including contract/service delivery oversight.
• Ability to implement standardised processes across multiple regions.
• Knowledge of property maintenance, scheduling, contract management and health and safety compliance.
• Experience of managing data integrity across complex systems to support operational decisions.
• Strong analytical skills and ability to use data for performance tracking.
• Ability to balance competing priorities and deliver under pressure.

• Qualifications: Customer Service or CIH (or equivalent) qualification, or equivalent experience, with willingness to work towards. Proficient level of literacy and numeracy.

Desirable

• Expertise in analysing, mapping, and standardising end-to-end workflows to improve efficiency.
• Proven capability in performance management and change delivery.
• Qualifications: ILM Level 3 or 5 in Leadership & Management (or equivalent), project/change management or continuous improvement qualification, health & safety or compliance-related qualification relevant to property services.

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance. 
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.