As a Lead Engineer – Electrical within our IMS team, you will take the lead in providing technical advice, support and assurance to a team of Engineers delivering electrical installations, repairs, maintenance and refurbishment to our customers’ homes. You’ll help ensure work is completed safely, on time and to a high standard, with the customer experience at the heart of what you do. 

Working collaboratively with colleagues across LiveWest, you’ll support Supervisors with the oversight of performance, behaviours and service delivery, ensuring consistent, high‑quality work across your geographical area. 

Key Responsibilities  

• Act as the primary technical lead for a team of Electrical Engineers, offering day‑to‑day support, guidance and problem‑solving. 

• Support the Supervisor in promoting safe working practices and ensuring Engineers follow health and safety policies and procedures. 

• Carry out pre‑, during‑ and post‑work inspections and audits to ensure quality standards are met and action any issues identified. 

• Help resolve customer complaints and complex issues, providing clear communication and visiting customers when required. 

• Monitor performance to ensure repairs, empty homes work and installations are completed on time and to the required standard. 

• Complete inspections and audits of Engineers’ vehicles to ensure they are used safely and maintained appropriately. 

• Work collaboratively with operational colleagues, supporting cross‑team working and contributing to technical and corporate projects. 

• Support the effective use of resources, including tools, equipment, materials and van stock, while maintaining accurate records. 

Why should I join LiveWest? 

You’ll play a key role in ensuring our customers receive a safe, reliable and high‑quality service. At LiveWest, you’ll be part of a supportive, collaborative team that values technical expertise, continuous improvement and doing the right thing. This role gives you the opportunity to grow your skills, support others and help shape how electrical services are delivered across your area. 

This is a full-time role working 40 hours per week. 

This is a mobile role based in the field in the Weston‑super‑Mare, Bristol, Taunton, Bath and Frome area – you should be based within a 30‑minute commute of this area. 

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check. 

For further information about this role, and LiveWest, please view our candidate information pack. 

To be successful in your application for the role of Lead Engineer – Electrical, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role‑specific skills and experience: 

Essential skills, experience and knowledge 

• Experience in electrical repairs, maintenance, installations and refurbishment. 

• Experience providing technical advice and support to a mobile, field‑based team. 

• Clear and confident communication skills with the ability to build strong relationships with customers, colleagues and contractors. 

• Knowledge of housing or construction maintenance and what good quality looks like in practice. 

• Confident using mobile technology and electronic recording systems. 

• Strong understanding of health and safety legislation and safe systems of work. 

• Ability to adapt to different customer groups and situations with a solution‑focused approach. 

• Ability to carry out inspections, identify issues and take appropriate action. 

• Willingness to work flexibly and participate in the IMS stand‑by rota. 

Essential qualifications 

• Core electrical apprenticeship, 2360 Parts 1 & 2 or equivalent (e.g. NVQ Level 3, City & Guilds). 

• 18th Edition BS7671 Electrical Wiring Regulations. 

Desirable skills, knowledge and experience 

• Experience working in a construction or maintenance environment. 

• Experience supporting or leading a team of Engineers. 

• Experience of quality control, including inspections, audits and resolving issues. 

• Awareness of photovoltaic (PV) systems, EV charging points or electrical energy storage systems. 

• Understanding of safeguarding and lone working considerations. 

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.