Are you passionate about social housing and helping people find their perfect home? If so, we want to hear from you.

By joining our dynamic Lettings team at LiveWest as a Lettings Adviser, you will play a vital role in delivering a best in class, tenure-blind lettings service. From advertising properties and shortlisting applicants to arranging viewings with our Housing Officers and sign ups, you will ensure our homes are filled efficiently while providing outstanding customer service. Collaborating with local authorities and partners, your work will help us minimise empty home periods, and rent loss, whilst making a meaningful impact in our communities.

Key Responsibilities:

• Coordinating the end-to-end empty homes and allocations process, working closely with the Housing Officers to ensure timely sign-ups and minimising rent loss.
• Collaborating with external partners and local authorities to market and allocate homes accurately.
• Providing re-housing advice and assistance to existing or shortlisted prospective customers.
• Build rapport, promote our brand and display our values to applicants, while undertaking a comprehensive pre-tenancy interview and verification process.
• Coordinating with internal teams to ensure empty home repairs and new developments meet our quality standards.
• Preparing legal documents and ensuring compliance with regulatory and contractual obligations.

Why Join LiveWest:

• At LiveWest, we are more than just a housing provider - we are a community dedicated to creating a better future.
• With a supportive hybrid working style, opportunities for growth and a commitment to work-life balance, we're here to help you thrive. Join us and enjoy:
• A collaborative, customer-focused culture.
• The opportunity to make a tangible difference in peoples' lives.
• Access to professional development and training.
• Being part of an innovative organisation that values your ideas.

We have 2 opportunities available:

• One full time, permanent position, based in either our Tolvaddon or Weston-super-Mare office.
  
  
• One full time, 12 month fixed term position, based in our Tolvaddon office. 

For further information about this vacancy, and LiveWest, please view our candidate information pack.

To be successful in your application for the role of Lettings Adviser, you will have the skills and experience required for a level 1 role (please see our candidate information pack) and the following, role specific experience:

• Strong knowledge of social housing policies, Landlord and Tenant law, choice-based letting schemes and S106 Planning law.
• Excellent customer service skills with the ability to maximise customer satisfaction and minimise customer complaints.
• Experience of working with a diverse customer group.
• A positive, friendly mindset and resilience under pressure.
• Outstanding organisational skills.
• Desirable: Experience in lettings or allocations, particularly in social housing.
• Desirable: CIH relevant level qualification, or equivalent experience through work or study.

If you are passionate about making a difference and enjoy working in a fast-paced environment, this is the role for you.

Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.