• Collate, cleanse and interpret commercial and operational data to support informed decision‑making.
• Develop and maintain Power BI dashboards, data models and analytical tools to present clear and actionable insights.
• Analyse contractor and works performance data to identify trends, risks and opportunities to improve service delivery and value.
• Support monthly performance and financial reporting for internal teams and stakeholders.
• Lead or support process mapping, documentation and improvement activities to enhance accuracy, compliance, and efficiency.
• Create and maintain risk management records, ensuring updates are monitored and acted upon.
• Conduct data quality assurance checks and support automation of reporting processes.
• Work collaboratively with teams, suppliers and partners to drive commercial improvements and embed data‑driven decision‑making.

Essential Skills, Knowledge and Experience:

• Strong analytical skills with the ability to interpret complex datasets and produce meaningful insights.
• Excellent communication skills, both written and verbal, with the ability to present information clearly.
• Ability to build and maintain positive working relationships with internal and external stakeholders.
• Strong organisational skills with the ability to manage competing priorities.
• Experience working in a customer‑focused environment.
• Ability to maintain accurate and up‑to‑date records and documentation.
• Ability to build reliable and efficient data models.
• Skilled at identifying anomalies, outliers and data quality issues.
• Intermediate to advanced Excel skills (e.g. formulas, pivot tables; basic VBA desirable).
• Experience working with large datasets and understanding of data management practices.
• Strong attention to detail and a methodical approach to problem‑solving.
• Ability to work independently and take ownership of analytical tasks.
• Understanding of data governance, data quality and basic compliance requirements.

Essential Qualifications

• Educated to Level 3 (A‑Level, BTEC or equivalent relevant work experience).
• Evidence of continuous professional development in a relevant area.
• Proficiency in Microsoft Office applications, particularly Excel.

Desirable Skills, Knowledge and Experience

• Experience in a housing association, construction, maintenance or commercial services environment.
• Knowledge of Power BI (data modelling, DAX, dashboard development) and asset/housing management systems.
• Experience in designing, documenting or auditing business processes.
• Experience working with databases and producing structured reports.
• Familiarity with SQL or similar query languages.
• Experience using process‑mapping tools (e.g. Visio, Miro, Nintex).
• Understanding of risk management frameworks.
• Experience using automation tools such as Power Automate.
• Knowledge of statistical analysis and forecasting methods.

Desirable Qualifications

• Degree or professional qualification in a relevant subject (e.g. Maths, Business, Data Science, Economics, Statistics, Computer Science).
• Power BI certification or formal training (e.g. PL‑300).
• Qualifications in data analysis, SQL or statistical modelling.
• Training in process improvement or quality management (e.g. Lean Six Sigma).
• Project management or change management training (e.g. PRINCE2, APM).
• Training in process‑mapping tools (e.g. Visio, BPMN).