About The Role

As a Coordinator in our Rent and Revenues team, you’ll provide high‑quality administrative and coordination support that helps us deliver an effective income service to our customers and colleagues across LiveWest. You’ll play a key role in supporting rent collection activity, maintaining accurate records and providing a professional, customer‑focused first point of contact.

You’ll work closely with the wider Income team and the Rent and Revenues Manager, helping to ensure rent processes run smoothly and in line with our policies and values.

Key Responsibilities:

  • Supporting the Income team with rent arrears and former debt recovery, including managing a small patch of arrears.
  • Providing a first‑line response to customer and colleague enquiries by phone, email and letter, including managing shared inboxes.
  • Processing financial transactions such as invoices, refunds, direct debits and account transfers accurately and on time.
  • Supporting annual rent and service charge reviews, including preparing and issuing rent review letters.
  • Maintaining accurate records on housing and income systems, including housing benefit and Universal Credit updates.
  • Liaising with local authorities and the Department for Work and Pensions to ensure timely and accurate information sharing.
  • Supporting tenancy end processes to ensure arrears are cleared and records are up to date.
  • Contributing to ad‑hoc projects and service improvements within the Rent and Revenues team.

Why Join LiveWest:

You’ll be part of a supportive and collaborative team where customer focus really matters. We’re committed to doing the right thing, continuously improving how we work and supporting colleagues to develop and succeed. This is a great opportunity to build experience within income services while making a real difference to our customers.

This is a full time role working 37 hours per week, on a fixed‑term contract until May 2027. For internal colleagues this will be a Secondment opportunity. Hybrid working is available for this role, working 2–3 days in the office dependent on business need.

You will be based from one of our Tolvaddon, Exeter or Weston‑super‑Mare offices.

For further information about this role, and LiveWest, please view our candidate information pack.

About The Candidate

To be successful in your application for the role of Coordinator - Rent and Revenues, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

Essential skills, experience, knowledge and qualifications:
 
  • Ability to provide a professional and customer‑focused service, including responding to enquiries by phone, email and letter.
  •  Good administrative skills with strong attention to detail and accurate record keeping.
  •  Ability to manage a varied workload, prioritise tasks and meet deadlines.
  •  Confidence in dealing with customers, including handling challenging or sensitive situations.
  •  Good level of literacy and numeracy.
  •  Ability to work collaboratively with colleagues and external partners.
  •  Competent IT skills and experience using computer‑based systems.

Desirable skills, experience, knowledge and qualifications:

  • Experience of working in a housing association or housing‑related environment.
  • Experience of working in a customer service or office‑based role.
  • Experience of supporting income, rent or revenue‑related processes.
  • Experience of handling complaints or complex customer enquiries.
  • CIH‑related qualification, or equivalent experience gained through study and work.

Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

About The Company

Our Reward and Benefits:
 
  • Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
  • Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
  • Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
  • Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
  • Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
  • Family Support: Policies designed to help you balance work and family life, including a new child payment.
  • Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
  • Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
  • Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
 
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.
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