As a Coordinator – Estate Safety (Trees), you will work closely with the Tree Officer to deliver a professional, high‑quality estate safety and urban forestry service. You’ll play a key role in managing enquiries, coordinating works and ensuring tree‑related risks are managed effectively across our communities.

Key responsibilities

• Act as the first point of contact for tree management enquiries from customers and colleagues, by phone and email.
• Use specialist digital systems, including GIS and Treewise, to assess enquiries, interpret policy and support consistent decision‑making.
• Carry out site visits where required to clarify information and support effective tree risk management.
• Support the preparation of work specifications and plans, working with the Tree Officer on more complex requirements.
• Manage contractor processes, including quotations, purchase orders, monitoring works and post‑completion checks.
• Maintain accurate records, support complaints handling and contribute to service improvement activity.

Why should I join LiveWest?
 You’ll be joining an organisation that puts customer safety first. This role offers variety, responsibility and the opportunity to build specialist knowledge in urban forestry and estate safety, while working as part of a supportive and collaborative team.

• This is a full time role working 37 hours per week.
• Hybrid working is available for this role, working at least 2 days per week in the office, dependent on business need.

For further information about this role, and LiveWest, please view our candidate information pack.

To be successful in your application for the role of Coordinator – Estate Safety (Trees), you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

Skills

• Excellent verbal and written communication skills, with the ability to deal calmly with challenging situations.
• Strong organisational skills, with the ability to manage multiple tasks and priorities.

Experience

• Experience of working in a customer‑focused role, liaising with internal and external stakeholders.
• Experience of recording, managing and extracting data using IT systems and Microsoft Office.

Knowledge

• Understanding of urban forestry and tree management, including statutory protection and risk management.
• Knowledge of arboricultural terminology and best practice tree operations.

Qualifications

• Full, valid UK driving licence.
• Good level of literacy and numeracy, with willingness to work towards LANTRA Basic Tree Survey and Inspection.

Desirable

Experience

• Experience of working in social housing or a similar regulated, customer‑focused environment.

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.