About The Role

We are currently seeking a Team Leader to lead a team of Support Workers to deliver a high‑quality, responsive and person‑centred service to our customers, within our New Horizon Scheme in St Austell.
 
You’ll work closely with the Team Manager to ensure safe, supportive and well‑governed services, while helping people living in our schemes to achieve positive outcomes and greater independence.
You’ll be confident thinking creatively, responding to complex situations, and providing clear guidance and support to your team in line with best practice and LiveWest policies.
 
Key responsibilities include:
  • Overseeing all aspects of case management to ensure support meets the needs of people living in supported accommodation.
  • Supporting the Team Manager with day‑to‑day supervision of the team, ensuring compliance with governance, policy and procedures.
  • Working collaboratively with internal teams and external partners, including local authorities, to respond to safeguarding concerns and meet legislative requirements.
  • Maintaining oversight of referrals to ensure an appropriate and balanced mix of residents within the schemes.
  • Promoting effective risk assessment and risk management, challenging practice where appropriate.
  • Supporting the delivery of commissioned outcomes and internal performance targets.
  • Assessing customer support needs and ensuring clear, documented support plans are in place and reviewed regularly.
  • Supporting, developing and inducting team members so they can achieve their objectives and fulfil their potential.
Why should I join LiveWest?
At LiveWest, you’ll be part of an organisation that puts customers at the heart of everything we do. We value collaboration, innovation and learning, and we’re committed to creating safe, supportive environments where both our customers and colleagues can thrive.
  • This is a full time role working 37 hours per week.
  • We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.
For further information about this role, and LiveWest, please view our candidate information pack.

About The Candidate

To be successful in your application for the role of Team Leader – Supported Housing, you will have the essential skills and experience for a Level 2 role (please see candidate information pack) and the following role specific skills and experience:
 
Essential skills, knowledge and experience:
  • Experience of supporting vulnerable people with a range of support needs using person‑centred support planning.
  • A strong understanding of safeguarding principles to ensure the welfare and rights of children, young people and adults are protected.
  • Knowledge of relevant legislation, services and multi‑agency working within supported housing or similar settings.
  • Experience of risk assessment and risk management, applying a balanced and common‑sense approach.
  • Ability to build and maintain positive relationships with customers, colleagues and external partners.
  • Effective communication skills, including the confidence to have difficult conversations and challenge appropriately.
  • Resilience and the ability to work under pressure in challenging situations and with challenging behaviours.
  • Competent IT skills, including use of Microsoft Office and case management systems, with the ability to maintain accurate records and write clear reports.
  • A full, valid driving licence and access to a suitable vehicle.
Desirable skills, knowledge and qualifications:
  • Line management or supervisory experience.
  • Experience of facilitating groups.
  • NVQ Level 3 (or equivalent) in a relevant field.
  • Safeguarding and/or Mental Health First Aid certification.
  • Good presentation skills.
Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

About The Company

Our Reward and Benefits:

  • Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
  • Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
  • Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
  • Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
  • Family Support: Policies designed to help you balance work and family life, including a new child payment.
  • Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
  • Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
  • Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.

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