About The Role

We are looking for a proactive and motivated Team Manager – Gaining Access to lead a high-performing team delivering an essential service across our communities.  

You will manage a team of Co-ordinators and Enforcement Officers, ensuring safe, timely access to properties for compliance checks and repairs, while supporting wider business areas where access is a challenge. 

You will play a vital role in leading your team to deliver a customer-focused, compliant and efficient service, working collaboratively with internal and external stakeholders. 

Key responsibilities include: 

  • Leading, motivating and developing a team to deliver a high-quality gaining access service 

  • Managing performance to ensure service delivery meets agreed targets and standards 

  • Ensuring compliance with legal, regulatory and organisational requirements 

  • Building strong relationships with internal teams, contractors and external partners 

  • Supporting the resolution of complex or sensitive cases 

  • Monitoring and improving service processes to drive efficiency and customer satisfaction 

  • Drive customer engagement, including support for vulnerable customers 

  • Managing resources effectively to meet operational demands 

  • Promoting a strong health, safety and safeguarding culture within the team 

 

Why should I join LiveWest? 
At LiveWest, we are committed to making a real difference to people’s lives. You’ll be joining a supportive organisation where your leadership will directly impact service delivery and customer experience. We offer the opportunity to grow, develop and be part of a collaborative and forward-thinking team. 

This is a full time role working 37 hours per week. 
Hybrid Working is available for this role working 2-3 days in the office dependent on business need. You will be based from our Exeter office. 
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check. 

For further information about this role, and LiveWest, please view our candidate information pack. 

About The Candidate

To be successful in your application for the role of Team Manager – Gaining Access, you will have the essential skills and experience for a level 4 role (please see candidate information pack) and the following role specific skills and experience:

 

Essential skills, experience, knowledge and qualifications: 

  • Proven experience in a people management or supervisory role 

  • Strong leadership skills with the ability to motivate and develop a team 

  • Experience managing operational services and delivering against targets 

  • Excellent communication and stakeholder management skills 

  • Ability to manage complex or sensitive situations with professionalism and empathy 

  • Strong organisational skills with the ability to prioritise workload effectively 

  • Knowledge of compliance, health and safety, and safeguarding responsibilities 

  • Competent in using IT systems and data to monitor and improve performance 

 

Desirable skills, experience, knowledge and qualifications: 

  • Experience within housing, property services or a similar environment 

  • Understanding of legal processes relating to gaining access 

  • Experience working in a regulated environment 

  • Relevant leadership or management qualification 

 

About The Company

Our Reward and Benefits:
  • Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
  • Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
  • Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
  • Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
  • Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
  • Family Support: Policies designed to help you balance work and family life, including a new child payment.
  • Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
  • Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
  • Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.
Apply
Copyright © 2026 Powered by Eploy | Privacy Policy
Menopause Friendly Employer Disability Confident Committed Inclusive Employers