We are looking for a Head of IT Business Partnering and Digital Enablement to act as the single front door for business demand into IT and Digital. In this strategic leadership role, you’ll work closely with senior leaders to shape, prioritise and translate business needs into clear, outcome-focused initiatives. You’ll ensure digital change is successfully adopted, enabling colleagues to confidently use systems and delivering measurable value from digital investment.

Key responsibilities

• Act as the primary interface between the business and IT, shaping and prioritising demand into deliverable outcomes
• Lead and embed an effective business partnering model, building trusted relationships across the organisation
• Drive adoption of digital change, ensuring new systems and processes are embedded into day-to-day ways of working
• Develop and deliver digital enablement, learning and training approaches that support long-term capability
• Support benefits realisation by ensuring value from digital initiatives is defined, tracked and achieved
• Provide constructive challenge to demand, supporting informed decision-making and alignment to strategic priorities

Why should I join LiveWest?
This is an exciting opportunity to lead a critical function at the heart of digital transformation. You’ll play a key role in shaping how technology supports the organisation, enabling colleagues to succeed and ensuring investment delivers real impact. You’ll work in a collaborative environment with the opportunity to influence at a senior level and drive meaningful change across the business.

This is a full time role working 37 hours per week.
Hybrid working is available for this role working 2–3 days in the office dependent on business need. You will be based from our Tewkesbury office.

About the Candidate

To be successful in your application for the role of Head of IT Business Partnering and Digital Enablement, you will have the essential skills and experience for a level 4 role (please see candidate information pack) and the following role specific skills and experience:

Essential skills, knowledge, experience and qualifications:

• Significant senior leadership experience in IT business partnering, digital enablement or transformation roles
• Strong experience working with business leaders to shape and prioritise demand, translating needs into achievable outcomes
• Excellent understanding of how technology change impacts people and how to drive adoption effectively
• Proven ability to design and deliver learning, training or enablement strategies that support sustained system use
• Experience of supporting value and benefits realisation from digital investment
• Strong stakeholder engagement, communication and influencing skills, with the ability to build trust and provide challenge where needed

Desirable skills, knowledge, experience and qualifications:

• Experience operating in a complex, matrix environment across multiple teams or disciplines
• Experience leading and developing business partnering or enablement teams
• Relevant management or IT qualifications, or evidence of continuous professional development

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.