As a Sales Consultant, you will play a key role in delivering our new build home ownership programme. You’ll manage the sales journey from first enquiry through to legal completion, ensuring customers receive excellent service throughout. Working closely with colleagues across Development, Marketing and external partners, you’ll help achieve sales targets while ensuring homes are presented to a high standard and all activity is compliant with our policies and procedures. 

Key Responsibilities

• Provide excellent customer service and ongoing support throughout the sales and conveyancing process.  
• Register and respond to customer enquiries for new build homes.
• Work collaboratively to achieve the shared ownership sales programme and budget.
• Manage allocated schemes, ensuring homes are well presented and secure.
• Liaise with the Marketing team to advertise homes and prepare marketing materials.
• Organise and attend open days and events as required.
• Work closely with agents and internal teams to support timely legal completions.  
• Attend development sites and meetings to support handovers, quality checks and progress tracking.  

Why should I join LiveWest?

This is an opportunity to join a customer-focused organisation and make a genuine difference by helping customers achieve their home ownership aspirations. You'll work alongside experienced colleagues across Development, Marketing and Sales, with the chance to develop your skills and broaden your knowledge of shared ownership and new homes sales.

This is a full-time role working 37 hours per week. This is a 6-month fixed-term contract.

Hybrid Working is available for this role working 2-3 days in the office dependent on business need. You will be based from our Exeter or Tolvaddon office.

This is a fixed term role until May 2027, working 37 hours per week.
Hybrid working is available for this role, working 2–3 days in the office dependent on business need. You will be based from our Tolvaddon or Exeter office.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.

To be successful in your application for the role of Sales Consultant, you will have the essential skills and experience for a Level 1 role and the following role‑specific skills and experience:

Essential Skills & Experience:

• Excellent interpersonal, written and verbal communication skills.
• Strong customer focus with the ability to manage multiple enquiries and priorities.
• Ability to work both independently and as part of a team.
• Good working knowledge of Microsoft Office and database systems.
• Ability to work under pressure and meet performance targets.
• Problem‑solving skills with a flexible and proactive approach.

Knowledge

• Understanding of data protection requirements in a sales environment.

Qualifications

• Good level of literacy and numeracy.
• Evidence of continuing professional development.

Desirable

• Experience of property sales within an estate agency or similar environment.
• Knowledge of social housing and/or shared ownership.
• Understanding of the sales conveyancing process.

A full UK driving licence and access to your own vehicle is required.

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.