About The Role

Are you highly organised, detail focused and looking to develop your career in finance? We're looking for a Finance Officer - Income to join our Financial Services team.

Working as part of a supportive finance team, you will deliver an efficient and customer-focused financial transaction service to internal and external customers. You'll be responsible for processing income transactions, maintaining accurate financial records and supporting the delivery of a high-quality service across the business.

Key Responsibilities

  • Process and allocate income received for rent and sundry debt accounts accurately, keeping customer accounts up to date.
  • Manage customer account transactions, suspense items and account irregularities, investigating and resolving discrepancies in a timely manner.
  • Process authorised account adjustments accurately, ensuring changes are controlled and supported by the appropriate approval.
  • Raise and process customer and other sales invoices accurately and on time, supporting complete and reliable financial records.
  • Review and reconcile income control accounts, identifying and resolving discrepancies to maintain financial accuracy.
  • Assist with bank reconciliations, working collaboratively with colleagues to resolve differences and deliver a seamless service

 

Why should I join LiveWest?

This is an excellent opportunity to join a collaborative finance team where you'll play an important role in delivering essential financial services. You'll gain exposure to a variety of finance processes, build relationships across the business and contribute to delivering an excellent service for our customers.

This is a full time role working 37 hours per week.

Hybrid Working is available for this role working 2-3 days in the office dependent on business need. You will be based from our Exeter office.

About The Candidate

To be successful in your application for the role of Finance Officer - Income, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

Essential Skills

  • Good attention to detail and accuracy.
  • Strong organisational skills and the ability to manage competing priorities.
  • Good communication skills and the ability to build effective working relationships.
  • Good IT skills, including Microsoft Excel.
  • Ability to work collaboratively as part of a team.
  • Positive and proactive approach to work.

Essential Experience

  • Experience of accounting or financial administration processes.
  • Experience of coordinating and delivering key tasks to deadlines.
  • Experience of working in an accurate, process-driven environment.
  • Experience of delivering excellent customer service.

Essential Knowledge

  • Knowledge of accounting and financial administration practices.
  • Understanding of financial controls and the importance of accuracy.
  • Understanding of customer-focused service delivery.

Essential Qualifications

  • Good level of literacy and numeracy.

Desirable Skills, Knowledge, Experience and Qualifications

  • AAT qualified or equivalent relevant expertise gained through experience.
  • Experience using finance systems, service-specific software or customer relationship management systems.
  • Knowledge of service administration processes and procedures.
  • Knowledge of reporting practices and procedures.
  • Knowledge of workplace health and safety practices and legislation.

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

About The Company

Our Reward and Benefits:
  • Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance. 
  • Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
  • Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
  • Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
  • Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
  • Family Support: Policies designed to help you balance work and family life, including a new child payment.
  • Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
  • Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
  • Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.
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